At Studyville, we understand that plans can change. To ensure that our staff is protected and can effectively manage their schedules, we have implemented the following cancellation policy:
- Cancellation requests must be made through either email or phone call to the main office of your respective location. If you are contacting us outside of our hours of operation, please leave a voicemail and follow up with an email so that our staff can return your request as soon as we open back up.
- Early Cancellation:
- Any cancellation requests made earlier than 3 hours before the scheduled start time of the session will be considered an early cancellation.
- In the case of an early cancellation, a session credit will be promptly returned to your account for future use.
- You can use this session credit to reschedule your session at a more convenient time.
- Late Cancellation:
- Cancellation requests made within 3 hours of the scheduled start time of the session will be classified as late cancellations.
- Late cancellations will result in the full session fee remaining charged to your account.
- We encourage our clients to provide as much notice as possible for any cancellations to minimize strain to our staff and allow us to accommodate other students.
- For any students participating in tutoring programs through EBR, Rapides Parish, or the Steve Carter Literacy Program, the cancellation time frame is 24 hours minimum for early cancellations.
We value our members at Studyville and understand that circumstances may arise that require changes to your membership status. To ensure a smooth and efficient process, we have established the following policy for memberships:
- Studyville memberships have an auto-renewal feature, which means that they will automatically renew at the end of each membership period, whether it's monthly or annually. The renewal fee is typically charged to the payment method that is associated with your Studyville Mindbody account.
- Auto-renewal is a common practice for subscription-based services, and it ensures that your membership remains active unless you choose to pause or cancel it. If you wish to pause the auto-renewal or cancel your membership, please follow the instructions provided below regarding the notice period and request submissions.
- Notice Period:
- Membership suspension or termination requests must be submitted with at least 3 business days' notice prior to the next scheduled membership period charge.
- This notice period allows us to process your request and make necessary adjustments to your membership.
- Request Submission:
- All membership suspension or termination requests must be made in writing, specifically by email, to your respective Studyville location.
- Please include your full name, contact information, and membership details in your email to facilitate the processing of your request.
- After making the request by email and receiving a response from one of our staff members, log in to your Mindbody account to check if the membership status reflects the pause or cancellation on the date you requested.
- If there is any uncertainty or if you need confirmation of the pause or cancellation date, send an email to Studyville requesting a snippet or screenshot of your account that shows the pause or cancellation date.
- This process ensures that you have a record of the action taken and the date it was processed, even though automatic email notifications are not provided by the Mindbody system.
- Keep in mind that it's always a good practice to retain documentation and records of important membership-related actions to avoid any misunderstandings or disputes in the future.
- No Retroactive Cancellations:
- Studyville does not allow requests for retroactive cancellations. In other words, we cannot cancel or refund charges for past membership periods.
- To avoid any misunderstandings, it is essential to communicate your membership changes in advance, as specified in our notice period requirement.
At Studyville, we are committed to providing a fair and transparent refund policy to ensure the satisfaction of our clients. Please review the following details regarding our refund policy:
- Payment for Appointments:
- Appointments booked online through our website will be automatically charged for payment at the time of booking.
- Appointments made over the phone or through email requests to Studyville will be charged to the card on file one week in advance of the scheduled appointment.
- Appointment and class credits remain active on the account for 6 months. After the 6 month period, credits on the account will expire and cannot be reactivated for use towards classes or private tutoring.
- Payment Requirement:
- No appointment may be held for a student without payment being processed a week in advance of the appointment. This policy ensures that our resources are allocated efficiently and fairly.
- Cancellations by Studyville:
- In the event that Studyville must cancel an appointment due to unforeseen circumstances or any other reason attributed to Studyville, we will honor a refund request.
- Client-Initiated Cancellations:
- Cancellations initiated by the client party are subject to the following terms:
- Early Cancellations: If a client cancels their appointment in advance (before the specified cancellation deadline), they will receive a session credit that will be applied to their account for future use.
- Refund Eligibility: Early cancellations made by the client party will not be eligible for a refund. Instead, the client will receive a session credit as compensation.
- Cancellations initiated by the client party are subject to the following terms:
Studyville Behavioral and Space Policies for Private Tutoring and Homework Support
To ensure a safe and productive learning environment at Studyville, we have established the following behavioral and space policies:
- Respect for Property:
- Students must show respect for the Studyville building and its property. Any damage to property will not be tolerated and may be charged to the parent or guardian’s account for replacement or repairs.
- Prohibited Items:
- Weapons, drugs, and alcohol are strictly prohibited within Studyville premises. Any violations will result in immediate action and may involve law enforcement.
- Students are expected to arrive on time for their scheduled session. Parents are responsible for picking up their students promptly when the session ends. Late pickups may incur additional fees.
- Space Access:
- Studyville space is reserved for teenage members with JV, Varsity, and Team memberships who are actively studying.
- Non-members and individuals who are not Studyville staff members are not allowed in the homework support space beyond the front desk. This policy is in place to ensure security and maintain a focused study environment.
- Waiting Area:
- Parents or guardians are requested to wait for their students either in their vehicles or in designated waiting areas near the front door while the student is in their session.
- Conferencing with Tutors:
- Any discussions or conferences with tutors should take place at the front desk or in a private study room if available after the tutor's session.
- If assistance is needed, please approach the front desk personnel. Unauthorized entry into study areas is not permitted.
- Respectful Behavior:
- Students are expected to be respectful to their instructors and fellow students at all times.
- No Threats:
- Threats, whether directed at Studyville staff or other students, will not be tolerated and may result in immediate action, including removal from Studyville.
- Responsible Wi-Fi Usage:
- Students are required to use Studyville's Wi-Fi responsibly. Accessing or sharing disturbing content on social media, gaming, or adult sites is strictly prohibited.
We appreciate your understanding of our Studyville policies, as they help us maintain our operational efficiency and ensure the best possible service for all our members. If you have any questions or need further assistance regarding Studyville’s services and policies, please do not hesitate to reach out to us through the information provided below. We appreciate your understanding and cooperation in maintaining a positive learning environment for all our students.
Phone: (318) 541-8655
Phone: (225) 408-4553