Membership Policy
We value our members at Studyville and understand that circumstances may arise that require changes to your membership status. To ensure a smooth and efficient process, we have established the following policy for memberships:
- Payment:
- Studyville memberships have an auto-renewal feature, which means that they will automatically renew at the end of each membership period, whether it's monthly or annually. The renewal fee is typically charged to the payment method that is associated with your Studyville Mindbody account.
- Auto-renewal is a common practice for subscription-based services, and it ensures that your membership remains active unless you choose to pause or cancel it. If you wish to pause the auto-renewal or cancel your membership, please follow the instructions provided below regarding the notice period and request submissions.
- Notice Period:
- Membership suspension or termination requests must be submitted with at least 3 business days' notice prior to the next scheduled membership period charge.
- This notice period allows us to process your request and make necessary adjustments to your membership.
- Request Submission:
- All membership suspension or termination requests must be made in writing, specifically by email, to your respective Studyville location.
- Please include your full name, contact information, and membership details in your email to facilitate the processing of your request.
- After making the request by email and receiving a response from one of our staff members, log in to your Mindbody account to check if the membership status reflects the pause or cancellation on the date you requested.
- If there is any uncertainty or if you need confirmation of the pause or cancellation date, send an email to Studyville requesting a snippet or screenshot of your account that shows the pause or cancellation date.
- This process ensures that you have a record of the action taken and the date it was processed, even though automatic email notifications are not provided by the Mindbody system.
- Keep in mind that it's always a good practice to retain documentation and records of important membership-related actions to avoid any misunderstandings or disputes in the future.
- No Retroactive Cancellations:
- Studyville does not allow requests for retroactive cancellations. In other words, we cannot cancel or refund charges for past membership periods.
- To avoid any misunderstandings, it is essential to communicate your membership changes in advance, as specified in our notice period requirement.
We appreciate your understanding of our Studyville policies, as they help us maintain our operational efficiency and ensure the best possible service for all our members. If you have any questions or need further assistance regarding Studyville’s services and policies, please do not hesitate to reach out to us through the information provided below. We appreciate your understanding and cooperation in maintaining a positive learning environment for all our students.
Studyville Locations
Alexandria
Email: cenla@studyville.com
Phone: (318) 541-8655
Baton Rouge
Email: info@studyville.com
Phone: (225) 408-4553
