Cancellation Policy

Cancellation Policy 

 

At Studyville, we understand that plans can change. To ensure that our staff is protected and can effectively manage their schedules, we have implemented the following cancellation policy:

Communication:

• Cancellation requests must be made through either email or phone call to the main office of your respective location. If you are contacting us outside of our hours of operation, please leave a voicemail and follow up with an email so that our staff can return your request as soon as we open back up. 

• Early Cancellation:
  • Any cancellation requests made earlier than 3 hours before the scheduled start time of the session will be considered an early cancellation.
  • In the case of an early cancellation, a session credit will be promptly returned to your account for future use.
  • You can use this session credit to reschedule your session at a more convenient time.
• Late Cancellation:
  • Cancellation requests made within 3 hours of the scheduled start time of the session will be classified as late cancellations.
  • Late cancellations will result in the full session fee remaining charged to your account.
  • We encourage our clients to provide as much notice as possible for any cancellations to minimize strain to our staff and allow us to accommodate other students.
• Exception:
  • For any students participating in tutoring programs through EBR, Rapides Parish, or the Steve Carter Literacy Program, the cancellation time frame is 24 hours minimum for early cancellations. 
• Please note that requesting to cancel a session within the 3 hour late cancellation window and booking another appointment for a later date and/or time will not waive the late cancellation charges. The original appointment will still be marked as a late cancellation with full charges incurring, and a separate appointment will be booked at normal pricing for the newly request session.

 

We appreciate your understanding of our Studyville policies, as they help us maintain our operational efficiency and ensure the best possible service for all our members. If you have any questions or need further assistance regarding Studyville’s services and policies, please do not hesitate to reach out to us through the information provided below. We appreciate your understanding and cooperation in maintaining a positive learning environment for all our students.

 

Studyville Locations 

Alexandria 

Email: cenla@studyville.com 

Phone: (318) 541-8655

 

Baton Rouge

Email: info@studyville.com 

Phone: (225) 408-4553